Refund policy

We want you to feel confident trying Yeamer™ products. If you are not satisfied with your purchase, you may request a return within 60 calendar days of receiving your order under our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee

To qualify for a return:

  • The return request must be submitted within 60 calendar days of the delivery date.
  • The product must have been purchased directly from yeamer.com.
  • The product may be opened and reasonably used to evaluate it.
  • The product must be returned clean and in good condition, without damage caused by misuse, accidents, unauthorized modification, or improper care.
  • All original components, controllers, cables, adapters, accessories, manuals, and packaging should be included where reasonably possible.
  • Proof of purchase or your Yeamer order number is required.

Promotional and discounted products are covered by the same 60-day return policy unless they were clearly identified as non-returnable before purchase.

A refund may be reduced or denied if the returned product is damaged, heavily soiled, incomplete, altered, or shows use substantially beyond what is reasonably necessary to evaluate it.

How to Start a Return

Before returning a product, contact us at support@yeamer.com and include:

  • Your full name
  • Order number
  • The product you wish to return
  • A brief explanation of the reason for the return
  • Photos or videos if the product is damaged, defective, or incorrect

If your return is approved, we will provide the return instructions and the appropriate return address.

Please do not return products to the address shown on the original shipping label. Returns sent without authorization or to an incorrect address may be delayed or lost.

Return Shipping Costs

If you are returning a product because you changed your mind or are not satisfied with the results, you are responsible for the return shipping cost.

If the product arrived damaged, defective, or different from what you ordered, Yeamer will cover the reasonable return shipping cost or provide another appropriate resolution.

We strongly recommend using a trackable shipping service. Yeamer is not responsible for returned packages lost or damaged during return transit when the shipping method was arranged by the customer.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged, defective, incomplete, or incorrect, contact support@yeamer.com as soon as possible.

To help us resolve the issue quickly, please provide your order number and clear photos or videos showing the problem. Depending on the situation, we may offer troubleshooting, replacement parts, a replacement product, or a refund.

Reporting a delivery issue promptly helps us investigate it, but this does not limit any rights you may have under applicable consumer law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, normally within 5 business days after inspection. Your bank or payment provider may require additional time to process and display the refund.

Refunds generally cover the amount paid for the returned product, including applicable discounts. Original expedited shipping charges are non-refundable unless the product was damaged, defective, incorrect, or applicable law requires otherwise.

Where required by law, eligible standard delivery charges will also be refunded.

Order Cancellations

Contact support@yeamer.com as soon as possible if you need to cancel or change an order.

We will try to accommodate your request, but we cannot guarantee cancellation after the order has entered processing or has been shipped. If the order has already shipped, you may request a return after receiving it.

Exchanges

The fastest way to receive a different product is to return the original product and place a new order after the return is approved.

If we sent the wrong product or the product arrived defective, contact us before placing another order so we can arrange the appropriate replacement.

Gifts and Promotional Items

Any complimentary gift included with an order should be returned with the main product. If a promotional gift is not returned, its stated or reasonable retail value may be deducted from the refund where permitted by law.

Gift cards and items clearly marked as non-returnable before purchase cannot be returned, except where required by applicable law.

One-Year Limited Warranty

The 60-Day Money-Back Guarantee is separate from our One-Year Limited Warranty.

After the 60-day return period has ended, products with a manufacturing or functional defect may still qualify for repair, replacement, or another remedy under the applicable warranty terms.

The warranty does not cover accidental damage, normal wear and tear, misuse, unauthorized modification, or failure to follow the product instructions.

Statutory Consumer Rights

This policy does not limit any mandatory consumer rights available under the laws of your country or region. If applicable law provides rights or remedies that are more favorable than this policy, those legal rights will apply.

Contact Us

For return, refund, cancellation, or warranty assistance, contact:

Email: support@yeamer.com